Computing Infrastructure Services

Q9's computing infrastructure services enable customers to leverage our technical knowledge and expertise to design, build and operate mission-critical computing environments for them. Base services include:

  • Installation and configuration of hardware
  • 7x24 hardware status monitoring and response (including incident notification)
  • 7x24 onsite support
  • Onsite hardware sparing for standard devices to enable rapid replacement
  • Online storage of baseline images and/or configuration to enable rapid restores
  • Tracking and reporting through Q9's web-based ticketing system

Where environments are based around a virtualization solution, additional infrastructure elements are often incorporated to create a private cloud architecture.

Q9 computing infrastructure services include:



Servers

Q9 managed servers can be provisioned with an operating system, hypervisor or without an operating system (for customers who want to provide and install their own OS). Q9 offers several pre-installed hypervisor platforms and the choice of having the virtualized environment managed by Q9 or the customer.


Storage

From simple direct attached disk, to complex storage area networks and network attached storage, Q9 designs, installs and operates storage solutions to meet our customer's individual requirements.


Network

Q9 provides a range of switches, routers, firewalls and load balancers. Firewall and load balancer services include both the initial installation and ongoing management of rule sets/algorithms using best-practice change management processes.


Backup and Imaging

Available for both Q9 managed servers and co-located customer servers, Q9's central backup cloud automatically stores customer data offsite at a geographically diverse Q9 data centre where it remains online and available for immediate restoration in the event of a server failure. Fully dedicated, custom solutions are available for customers with more complex backup requirements and/or regulatory restrictions that prevent the use of shared infrastructure.

Q9's server imaging services range from long-term, online storage with 7x24 support for restores to temporary capture and hold services providing an immediate and reliable path back in the event of a failed maintenance activity or upgrade.